Data deletion instructions

SocialDesk is operated by Hyper Inc.

Request deletion

1. Email rob@usehyper.ai with the subject “SocialDesk data deletion”.
2. Identify the platform and your account handle or other identifier used to contact the connected business. Include an approximate interaction date if useful. Do not send passwords, access tokens or identity documents unless a necessary, secure verification method has first been agreed.
3. We will verify that you are authorized to make the request, locate relevant records, and explain completion or any lawful retention exception through a verified contact channel.

What deletion covers

Requests cover information held by SocialDesk associated with the verified requester, including applicable message and account records. Requests are handled manually; sending an email does not itself erase records. We track applicable response deadlines rather than promising an unverified automatic deletion period.

Disconnecting an integration

Account owners can remove SocialDesk/Hyper-IG access in the connected platform's Apps and Websites or business integration settings. Disconnecting prevents further authorized access but is not the same as deleting previously stored records; contact us for deletion.

Limits

Deletion from SocialDesk does not erase Meta's independent records or copies held by message recipients and cannot recall already delivered messages. We assess associated logs and backups as part of a request and communicate any retained information and the applicable reason. Contact the relevant platform separately to exercise rights over its records.